Processing Time

Orders are typically processed and shipped within 48 hours after payment is successfully confirmed (excluding weekends and public holidays).

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Shipping Information

We currently ship to the following regions. Depending on product availability and your delivery location, orders may be fulfilled from our warehouses in Germany or the United States to ensure efficient delivery.

Shipping costs vary depending on the product model, package weight, dimensions, destination country, and fulfillment location. The estimated delivery time and shipping cost for each region are listed below.

United States

Estimated Delivery Time: 3–5 business days

Shipping Cost:

P1 Lite: USD $25–$100

P1 Plus: USD $60–$130

P1 Max: USD $100–$150

Europe

Applicable Countries / Areas: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Ireland, Sweden, Switzerland

Estimated Delivery Time: 5–7 business days

Shipping Cost:

P1 Lite: USD $80–$150

P1 Plus: USD $100–$200

P1 Max: USD $150–$300

Asia

Applicable Countries / Areas: Indonesia, Japan, Malaysia, South Korea, Philippines, Thailand, Brunei, Cambodia, Laos, Myanmar, Vietnam, Hong Kong SAR, Macao SAR, Singapore

Estimated Delivery Time: 7–10 business days

Shipping Cost:

P1 Lite: USD $20–$30

P1 Plus: USD $30–$50

P1 Max: USD $30–$50

Australia

Estimated Delivery Time: 35–45 business days

Shipping Cost:

P1 Lite: USD $40–$150

P1 Plus: USD $100–$200

P1 Max: USD $150–$220

Canada

Estimated Delivery Time: 35–50 business days

Shipping Cost:

P1 Lite: USD $40–$130

P1 Plus: USD $130–$240

P1 Max: USD $220–$350

Please Note 

  • Shipping times are estimates only and are not guaranteed. Delays caused by customs inspections, severe weather, carrier disruptions, public holidays, or other events beyond our control are not considered shipping failures.
  • Certain remote or rural areas may require additional shipping time or incur extra shipping charges. If your delivery address falls within a remote area, our customer service team will contact you before shipment.
  • Due to the size and weight of our fitness equipment, delivery may require special handling by freight carriers. In some regions, the carrier may contact you in advance to arrange delivery. Please ensure that your delivery address can accommodate the delivery of large packages.

Customs Duties & Taxes

  • Product prices displayed on our website do not include shipping fees.
  • Shipping fees will be calculated automatically during checkout based on your delivery address.
  • For shipments outside the United States and Europe, customs duties, import taxes, or other local charges may apply depending on your country's regulations. These charges are the responsibility of the customer.
  • Failure to pay applicable customs duties or taxes may result in delivery delays, returned shipments, or order cancellation. INNODIGYM is not responsible for any additional costs or losses arising from customs clearance issues.

Orders shipped within the United States and most European countries do not incur additional import duties or taxes.

 

Shipment Tracking

After your order has been shipped, you will receive:

  • A shipping confirmation email
  • Your tracking number

Tracking information is typically activated within 48 hours after shipment. Depending on the destination and warehouse availability, orders may be shipped directly from our local warehouses or through international freight partners. Final-mile delivery is handled by carriers such as DHL, UPS, FedEx, or TNT.

Shipping Restrictions

We do not ship to:

  • P.O. Boxes
  • APO/FPO/DPO military addresses

If your address is unavailable during checkout, please contact us at customerservice@innodigym.com for assistance.

Order Changes

Please verify your shipping address carefully before placing your order. Once an order has been shipped, the shipping address cannot be changed.

 

Damaged, Lost or Missing Packages

If your package arrives damaged, or if your shipment is lost in transit, please contact us within 7 days of delivery (or the expected delivery date). Please email customerservice@innodigym.com and include:

  • Your order number
  • Photos/Videos of the damaged package and product (if applicable)
  • A brief description of the issue

Our customer support team will work with the shipping carrier to investigate and provide an appropriate resolution as quickly as possible.