Last Updated: July 21, 2025

Return, Refund & Exchange Policy


At INNODIGYM, we want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return, refund, or exchange in accordance with the policy below.

Return & Refund

Return Eligibility

Products purchased through the official INNODIGYM website may be eligible for return if all of the following conditions are met:

  • The return request is submitted within 7 calendar days after delivery.
  • The product is in good, resalable condition.
  • All original accessories, manuals, attachments, and packaging are included.
  • The product has not been intentionally damaged, modified, or misused.
  • A valid proof of purchase is provided.

7-Day Satisfaction Guarantee (Non-EU Orders)

For orders delivered outside the European Union, INNODIGYM offers a 7-Day Satisfaction Guarantee. Eligible customers may request a return or exchange within 7 calendar days of delivery for any reason, provided the product meets the Return Eligibility requirements described in this policy.

Additional Return Rights for European Union Customers

If your order is delivered to a country within the European Union (EU), you may have additional statutory rights under applicable consumer protection laws. Under the EU Consumer Rights Directive, eligible consumers have the right to withdraw from their purchase within 14 calendar days of receiving the product, without providing any reason. To exercise your right of withdrawal, please contact customerservice@innodigym.com before the 14-day withdrawal period expires.To qualify for a refund:

  • The product must be returned within 14 calendar days after your withdrawal request is accepted.
  • The product should be returned in its original condition, including all accessories, manuals, and original packaging where reasonably possible.
  • Customers are responsible for any diminished value of the product resulting from handling beyond what is necessary to establish the nature, characteristics, and functionality of the product.

Refunds will be issued after the returned product has been received and inspected, using the original payment method. Please note that this statutory right of withdrawal does not affect your rights under INNODIGYM's Limited Warranty.

Return Process

To request a return, please email: customerservice@innodigym.com

Please include:

  • Order number
  • Product serial number (SN)
  • Product name
  • Quantity
  • Reason for the return
  • Photos or videos showing the complete product and packaging

Our customer support team will review your request within 2 business days. Once approved, you will receive:

  • a Return Merchandise Authorization (RMA) number;
  • return instructions;
  • the return shipping address.

Do not return any product without prior authorization. Unauthorized returns may be refused.

Return Conditions

To qualify for a refund, the returned product must:

  • include all accessories and attachments;
  • be returned in its original packaging whenever possible;
  • be shipped within 14 calendar days after receiving the RMA approval.

If the original packaging is unavailable, additional packaging or handling fees may apply.

Refunds

After the returned product has been received and inspected, INNODIGYM will notify you of the refund status. Approved refunds will be issued using the original payment method. Most refunds are completed within 14 business days, although processing times may vary depending on your payment provider or financial institution.

Exchange Policy

Eligible products may be exchanged when:

  • a manufacturing defect is identified;
  • the product arrives damaged during shipping;
  • the wrong product was received;
  • another exchange request has been approved by INNODIGYM.

If the replacement product has a different purchase price, the price difference will either be refunded or charged accordingly.

Shipping Costs

Customer Responsibility

Customers are responsible for return shipping costs when:

  • returning products for personal preference;
  • requesting exchanges unrelated to product quality;
  • requesting warranty service after the warranty period has expired.

INNODIGYM Responsibility

INNODIGYM will cover reasonable shipping costs when:

  • the product has a verified manufacturing defect;
  • the wrong product was shipped;
  • the product was damaged during transportation;
  • repairs or replacements are approved under the warranty.

For approved warranty replacements due to manufacturing defects, INNODIGYM will cover both outbound and return shipping costs.

Return Restrictions & Exceptions

Non-Returnable & Non-Exchangeable Items

Returns or exchanges will not be accepted under the following circumstances:

  • Damage caused by misuse, abuse, improper installation, unauthorized repairs, or product modification.
  • Products tested by INNODIGYM and found to have no manufacturing defects.
  • Damage caused by natural disasters, fire, flooding, lightning, or other force majeure events after delivery.
  • Shipping damage without sufficient supporting evidence.
  • Customized or personalized products.
  • Products purchased through unauthorized sellers.
  • Failure to provide valid proof of purchase.
  • Products with altered, removed, or mismatched serial numbers.
  • Returned products that do not match the original order.
  • Products shipped back more than 14 calendar days after RMA approval.
  • Products that have been excessively used or are no longer in resalable condition.

Potential Deductions

Except where the return is due to a verified product defect or INNODIGYM's error, customers are responsible for any costs associated with:

  • return shipping;
  • packaging;
  • labor;
  • inspection;
  • warehousing;
  • restocking;
  • logistics.

Additional deductions may apply if:

  • accessories or parts are missing;
  • the returned condition differs from the approved return request;
  • the product has human-caused damage;
  • the original packaging is not used and additional packaging is required;
  • the product's resale value has been reduced.

Damaged or Incorrect Deliveries

If your product arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery. Please provide:

  • Order number
  • Photos of the packaging
  • Photos of the product
  • Description of the issue

Our team will arrange an appropriate solution as quickly as possible.

Important Notes
  • Returns without an authorized RMA number will not be accepted.
  • Products remain the customer's responsibility until received by INNODIGYM.
  • We recommend using a trackable shipping service for all customer-paid returns.
  • INNODIGYM reserves the right to inspect returned products before approving refunds or exchanges.
Regional Consumer Rights

Nothing in this Return, Refund & Exchange Policy limits or excludes any mandatory consumer rights available under the laws of your country or region. Where local consumer protection laws provide additional rights, those rights shall prevail to the extent required by applicable law.

Contact Us

For return, refund, or exchange assistance, please contact: customerservice@innodigym.com