Shipping policy

Processing Time

Orders are typically processed and shipped within 48 hours after payment is successfully confirmed (excluding weekends and public holidays).
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Shipping Information

We currently ship to the regions listed below. Depending on product availability and your delivery location, orders are fulfilled from our warehouse in Germany or, where required, from an overseas warehouse to ensure efficient delivery.

Shipping costs vary depending on the product model, package weight, dimensions, destination country, and fulfillment location. Estimated delivery times and shipping costs for each region are listed below.

Europe

Applicable Countries / Areas:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Estimated Delivery Time: 5–7 business days

Shipping Cost: Free shipping on all orders delivered to addresses within the European Union.

For deliveries to remote or rural areas within the EU, additional shipping fees may apply depending on actual logistics costs. If your delivery address falls within such an area, our customer service team will contact you before shipment to confirm any applicable charges.

 OMNI X1 Pro – Shipped from Germany

  • Estimated Delivery Time: 50–60 business days after your order is placed.
  • Fulfillment: Shipped from the nearest overseas warehouse based on stock availability. The first batch is expected to arrive at our warehouses in late September – October.
  • All OMNI X1 Pro units are covered by a 2-year warranty.

Switzerland

P Series & Accessories – Shipped from Germany (DAP)

  • Estimated Delivery Time: 5–7 business days (customs clearance may extend this timeframe).
  • Shipped from our warehouse in Germany.
  • Handled on a DAP (Delivered at Place) basis. Swiss VAT, customs duties, and any other import-related taxes are not included in the product price or shipping fee. All applicable charges levied by Swiss customs authorities are the sole responsibility of the customer. INNODIGYM cannot pay these charges on your behalf.

OMNI X1 Pro – Shipped from China (Tax Included)

  • Estimated Delivery Time: 50–60 business days.
  • Shipped from our warehouse in China.
  • All applicable taxes and duties are included — no additional customs charges will be required upon delivery.

General Notes for Switzerland

  • DDP (Delivered Duty Paid) service is not available for Switzerland, except where taxes and duties are explicitly stated as included (OMNI X1 Pro).
  • Failure to pay applicable customs duties or taxes (for DAP shipments) may result in delivery delays, returned shipments, or order cancellation. INNODIGYM is not responsible for any additional costs or losses arising from customs clearance issues.

If you have any questions regarding customs clearance for Switzerland, please contact our customer service team at eu-support@innodigym.com before placing your order.

Please Note 

  • Shipping times are estimates only and are not guaranteed. Delays caused by customs inspections, severe weather, carrier disruptions, public holidays, or other events beyond our control are not considered shipping failures.
  • Certain remote or rural areas may require additional shipping time or incur extra shipping charges. If your delivery address falls within a remote area, our customer service team will contact you before shipment.
  • Due to the size and weight of our fitness equipment, delivery may require special handling by freight carriers. In some regions, the carrier may contact you in advance to arrange delivery. Please ensure that your delivery address can accommodate the delivery of large packages.

Customs Duties & Taxes

  • Product prices displayed on our website do not include shipping fees.
  • Shipping fees will be calculated automatically during checkout based on your delivery address.
  • Failure to pay applicable customs duties or taxes may result in delivery delays, returned shipments, or order cancellation. INNODIGYM is not responsible for any additional costs or losses arising from customs clearance issues.

Orders shipped to addresses within the European Union do not incur additional import duties or taxes. For deliveries to Switzerland, customs duties or import taxes may apply and will be the responsibility of the customer.


Shipment Tracking

After your order has been shipped, you will receive:

  • A shipping confirmation email
  • Your tracking number
Tracking information is typically activated within 48 hours after shipment.
Depending on the destination and warehouse availability, orders may be shipped directly from our local warehouses or through international freight partners. Final-mile delivery is handled by carriers such as DHL, UPS, FedEx, or TNT.

Shipping Restrictions

We do not ship to:

  • P.O. Boxes
  • APO/FPO/DPO military addresses
If your address is unavailable during checkout, please contact us at eu-support@innodigym.com for assistance.

Order Changes

Please verify your shipping address carefully before placing your order.
Once an order has been shipped, the shipping address cannot be changed.


Damaged, Lost or Missing Packages

If your package arrives damaged, or if your shipment is lost in transit, please contact us within 7 days of delivery (or the expected delivery date).
Please email eu-support@innodigym.com and include:
  • Your order number
  • Photos/Videos of the damaged package and product (if applicable)
  • A brief description of the issue
Our customer support team will work with the shipping carrier to investigate and provide an appropriate resolution as quickly as possible.